Privacy Policy

1. Who we are

Kognitiv AI is operated by Nenosys AB, a company registered in Sweden. Our registered address is Götaverksgatan 2, 417 55 Göteborg, Sweden. We also operate from Dubai Media City, UAE.

For any privacy-related questions, you can reach us at info@kognitiv.se.

2. What data we collect

We may collect the following information when you interact with our website or products:

• Contact information — name, email address, and message content when you use our contact form.
• Usage data — pages visited, time spent, browser type, device type, and referring URL.
• Product data — information you provide when using our products such as Kog, Tala Nu, or Swelux, as described in their respective terms.

We do not collect sensitive personal data such as health information, political opinions, or biometric data.

3. How we use your data

We use the data we collect to:

• Respond to your enquiries and provide customer support.
• Improve our website and products.
• Understand how visitors use our website so we can make it better.
• Comply with legal obligations.

We process your data based on legitimate interest, your consent, or contractual necessity, in accordance with the EU General Data Protection Regulation (GDPR).

4. Cookies and analytics

Our website may use essential cookies required for the site to function properly. We do not use advertising or tracking cookies.

We may use privacy-friendly analytics tools to understand website traffic. These tools do not track individual users across websites and do not use personal identifiers.

5. Third-party sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our website and products (such as hosting and email services). These providers are bound by data processing agreements and are required to handle your data in compliance with GDPR.

We may also disclose data if required by law or to protect our legal rights.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 12 months unless a longer retention period is required.

7. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict the processing of your data.
• Request data portability.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@kognitiv.se. We will respond within 30 days.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.